Terms and Conditions

2.1 Inquiries: Submitting an online reservation inquiry or email does not constitute a confirmed booking or guarantee room or activity availability.

2.2 Binding Agreement: A binding contract is formed only when:

2.3 Guest Manifest: To secure domestic flights, ferry manifests, and room allocations, you must provide full legal names (matching passport records), passport numbers, nationalities, dates of birth, and international flight connection details for all travelling guests at the time of reservation.

3.1 Statutory Maldivian Levies, Taxes, and Green Tax Policy

3.2 Payment Methods: We do not process credit cards directly on our website. Payments must be remitted via our secure bank payment link (Bank of Maldives portal) or via international SWIFT telegraphic bank transfer.

3.3 Transfer Charges & Deductions: For SWIFT telegraphic transfers, all payer, intermediary, and correspondent bank fees are payable by the Guest. The net amount received in our bank account must equal the invoiced total. Any shortfall caused by banking deductions will be charged to your room folio upon arrival.

3.4 Payment Milestones & Seasonality:

4.1 Inclusions: Your Booking Confirmation Voucher explicitly details your package inclusions (such as accommodation, meal plans, airport meet-and-greet, domestic transfers, guided dives, or surf trips). Any service, rental gear, or excursion not itemised is excluded and charged separately.

4.2 Marine Life & Natural Conditions: Fuvahmulah is globally renowned for resident tiger sharks, thresher sharks, oceanic mantas, and pelagic life. These animals and ocean conditions are wild and unpredictable. We do not and cannot guarantee sightings of any specific marine species, water visibility, or wave conditions. No refunds, discounts, or compensatory claims will be granted based on wildlife behaviour, animal presence, or prevailing weather.

5.1 Cancellation by Guest: All cancellation requests must be delivered in writing via email to [email protected]. The cancellation takes effect on the date the written notice is acknowledged by our team. Cancellation charges are calculated based on the total booking value as follows:

5.2 Domestic Flight & Transfer Tickets (Strictly Non-Refundable): Regardless of the cancellation date or notice period (including cancellations submitted 60 or more days prior to arrival), domestic flight tickets are strictly non-refundable and non-transferable once issued by the airline. The ticket cost cannot be credited or refunded under any circumstances.

5.3 Early Departures & Unused Inclusions: No refunds, credits, or rate deductions will be provided for early check-outs, missed meals, or unperformed dive, surf, or transfer sessions resulting from personal choices, flight delays, sickness, seasickness, or ear barotrauma.

5.4 Amendments: Change of travel dates or guest names is subject to room availability, seasonal rate differences, and carrier amendment penalties.

6.1 Third-Party Operators: Transfers between Malé (Velana International Airport) and Fuvahmulah are operated via domestic scheduled flights or the Raajje Transport Link (RTL) passenger ferry network. Dive Dame Pvt Ltd acts solely as a booking agent for these licensed transport providers.

6.2 Delays & Missed Connections: We are not liable for transfer delays, schedule changes, or cancellations resulting from weather, mechanical faults, or air traffic control, nor for any resulting missed international flights or additional accommodation costs in Malé.

6.3 Luggage Restrictions: Domestic flights strictly enforce passenger luggage limits (typically 20 kg checked luggage + 5 kg carry-on per ticket). Any excess baggage fees assessed by the airline are the sole responsibility of the passenger. Carriers reserve the right to carry excess luggage on subsequent flights subject to aircraft payload limits.

7.1 Assumption of Risk: Scuba diving (including deep pelagic and tiger shark encounters), boat travel, and surfing carry inherent hazards that cannot be eliminated, including decompression illness, marine-life interactions, drowning, barotrauma, equipment failure, and sudden oceanic currents. You voluntarily assume all such risks.

7.2 Diver Prerequisites & Medical Screening:

7.3 Guide Authority & Ocean Conduct: You must strictly obey all briefings and instructions given by dive guides, surf instructors, and boat captains. Harassing, touching, feeding, or riding marine life is strictly forbidden. Disregarding safety instructions will result in immediate exclusion from water activities without refund.

7.4 Mandatory Activity Insurance: All guests participating in scuba diving or surfing must hold valid, comprehensive insurance (e.g., DAN, DiveAssure) covering emergency medical treatment, hyperbaric decompression chamber facilities, and international emergency medical evacuation.

8.1 Strict Alcohol & Pork Prohibition: Under Maldivian law, importing, possessing, selling, and consuming alcohol and pork on inhabited local islands is strictly prohibited. Guests must not bring alcohol onto the island or the guesthouse premises.

8.2 Public Modesty & Dress Code: Modest dress (covering shoulders and knees) is required by law and local custom when walking through streets, markets, and public areas.

8.3 Illegal Substances: The Republic of Maldives enforces zero tolerance for narcotics and illegal drugs, carrying severe criminal penalties.

8.4 Guest Indemnity for Legal Violations: Any administrative fines, legal costs, or penalties imposed upon Dive Dame Pvt Ltd due to a Guest’s breach of Maldivian laws or public modesty rules shall be fully reimbursed and indemnified by the Guest.

8.5 House Conduct & Damage: Standard check-in is from 14:00 and check-out is by 12:00. Guests are financially liable for any damage to rooms, guesthouse facilities, or rented sports equipment (including dive gear, surfboards, and motorbikes) beyond standard wear and tear.

10.1 Force Majeure: We are not liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control, including severe weather, oceanic harbour closures, natural disasters, epidemics, civil unrest, or airport shutdowns.

10.2 Weather-Mandated Excursion Cancellations: If maritime authorities, harbour masters, or boat captains cancel a boat dive or surf session due to safety concerns, we will attempt to reschedule the excursion. No cash refunds or consequential damages are payable for safety-related weather cancellations.

12.1 Standard of Care: We provide accommodation, transfers, and arrangements with reasonable professional skill and care.

12.2 Exclusions: To the fullest extent permitted by Maldivian law, Dive Dame Pvt Ltd is not liable for:

12.3 Aggregate Financial Cap: To the maximum extent permitted by applicable law, our total aggregate liability for any and all claims, disputes, or losses arising out of or related to your booking or stay shall be strictly limited to the total amount actually paid by you to Dive Dame Pvt Ltd for the affected booking.

12.4 Non-Excludable Rights: Nothing in these Terms limits liability for death or personal injury caused by our proven gross negligence or willful misconduct, or any statutory liability that cannot be excluded under the Maldives Consumer Protection Act (Law No. 12/2020).

14.1 Governing Law: These Terms, all contracts formed hereunder, and any non-contractual claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Maldives.

14.2 Exclusive Jurisdiction: The courts of the Republic of Maldives shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising out of or in connection with your booking, stay, or these Terms.